Frequently Asked Questions

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Boomslang iT is an online marketplace where Gamers & PC Enthusiasts buy and sell gently used gaming keyboards and Graphic Cards to other members of the community. All items will be sold and bought from individuals or small businesses. This website is dedicated to the gaming community and we will continually strive for the best experience and listen to all feedback from the community! 


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No! As all of our transactions will be assessed through PayPal, each active user does not have to be verified through PayPal before purchasing or listing a product on Boomslang iT. Non-Boomslang iT members and non-verified PayPal accounts members are still able to view the forums and active product listings. A Paypal email address must be entered within the My Account -> My Private before a seller can list an item to ensure Paypal knows which account to send funds to.  

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No! Our service fee is only assessed after a product has been sold. During the payment transaction between the buyer and seller is when the service fee is assessed!

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Yes! We have multiple options for Device Conditions, including Brand New items. Take a look at our Device Condition page for additional information.

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Unfortunately, no. At this time we are focusing only on gently used fully functional gear to be sold and purchased. Depending on demand, we may revisit this request in the future.

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We understand that issues may arise while using Boomslang iT. The first step to take for the buyer is to contact the seller, this can be done through 'My Account's' , then choose the particular listing, choose additional details, and above the seller's name, click Contact Seller. Work with the seller to resolve the problem. If the issue persists, please use our ‘Contact Us’ page, provide us with all of the information that is associated with the listing, and we will assist you further with your concern. Our service is backed by PayPal Buyer & Seller Protection Programs, and in the event that money has to be transferred back to a particular party, Paypal will have the final decision on the matter, we will ensure the correct resolution will be provided. 

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No! You can place any price on an item you wish to sell, just choose your price, place your listing information, and upload your verification photo, and that's it! Note, your shipping and handling plus tracking information costs are built into your price as well, ensure to position the correct price to reflect all of the requirements for a successful sale. 

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The service fee is assessed on the total purchase price that is being sent from the buyer to the seller regardless of the quantity amount.

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The seller has 2 business days from the day of payment to ship and provide tracking information on the sale page. If shipping information has not been provided and 2 business days has elapsed, please contact the seller through 'My Account' -> My Buying -> Select the particular listing -> Click additional information and then click Contact Seller above the seller information square. After communicating with the seller, if the issue still persists, please contact us, on the Contact Us page for Boomslang iT staff to assist further.

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Yes! In order to receive PayPal’s Seller Protection Program every item must be shipped with a tracking number. If the item is sold for $750 or more, then a tracking number and signature confirmation is required to be applicable for the PayPal protection program. If an issue arises, Boomslang iT staff will review the issue, and if necessary will direct the buyer and seller to Paypal. PayPal will communicate with the buyer and seller to ensure a fair and final resolution to the issue.

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Only on items that total $750 or more, including tracking information. Any item that is $749 or less requires a tracking number at the minimum to be applicable for the PayPal Seller Protection Program.

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We want to create a safe and trustworthy marketplace for all users. A verification photo is one image that is uploaded with the product being sold, with a unique verification code that is assigned to the listing. The seller will write the verification code that is assigned to the listing next to the item, take and upload the verification image. This allows the buyer to ensure that the seller has the item, and isn’t a randomly uploaded image from the internet. The verification photo is required and can be reviewed by a Boomslang iT team member before for accuracy.

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Your listing may be placed in pending status for multiple reasons. Most of the time it will be for the Boomslang iT staff to review the uploaded verification photo to ensure it matches with the verification code uniquely associated with your listing. If this has already been completed, and your listing is still in pending status, please review the comments section at the bottom of your listing for communication from the Boomslang iT team. If your issue still persists, please Contact Us to let us know about your issue and we will assist further. 

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The service fee is what keeps our website afloat! The service fee is only accessed to any completed transactions where the buyer sends funds to the seller for a product. Service fees are not accessed for any cancelled listings, only on completed transactions. Service fee details can be found on our Service Fee page.

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Yes, PayPal has a service fee that is accessed for any funds transferred from the buyer to the seller. PayPal’s service fee is 2.9% of the total funds transferred + $.30 USD. Additional information can be found here: Paypal Service Fee. If at anytime the Paypal service fee is refunded for specific reasons, the 2.9% will be refunded, however the .30 USD is non-refundable per Paypal's terms of use document. 

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Please review the list below:

  1. First ensure that the seller has stated refunds are allowed on the particular listing you would like a refund. 
  2. Then communicate with the seller that you wish to return the item through the messaging system in Boomslang iT within My Accounts -> My Buying -> Choose the particular listing -> Contact Seller. 
  3. Next, open up a dispute with PayPal between you and the seller, and further communication will continue within PayPal's communication system. This step is required in case of issues during the refund process, this allows PayPal to have a full communication record between the buyer and seller to ensure they provide the best support possible.  
  4. The buyer ships the item back to the seller with tracking information at the buyer's expense (if the item is $750 or more, signature confirmation is required as well). 
  5. Finally, the seller will confirm receipt of the item, and then within PayPal initiate the refund process. 

If an issue arises during the refund process, raise the dispute into a claim within the PayPal website, and PayPal will engage to provide additional support to all parties. 

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The comments section is used to allow public communication between buyers, the seller, and Boomslang iT staff. While the listing is active, buyers are able to ask the seller any questions regarding the product, 

Examples:

    • “Is there any damage to the backplate?”. 
    • “If you change the price to $95, I’ll buy it right now.” 
    • Has this item been overclocked?
    • Does the warranty transfer to the new user
    • Are there any damages to the disc?
Any communication not related the listing and/or hostile language is subject to be removed by the Boomslang iT staff. If you have reviewed a comment that you feel is not appropriate, flag the comment, and Boomslang iT staff will review and provide the correct support. 

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Whenever an issue arises, attempt to work it out with the buyer or seller first to come up with a solution. If the issue arises, then please contact Boomslang iT for additional assistance. 

Depending on the issue, Boomslang iT will refer the Buyer and Seller to PayPal as they will be the final party to handle monetary solutions. Please review the PayPal Buyer and Seller Protection program for additional information of their assistance. 

At a maximum, PayPal has to be engaged within 45 days to provide any support, however contacting Boomslang iT or PayPal immediately is the best course of action for any issues that arise. 

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No, insurance is not required for shipping the item to or from the buyer. However, including insurance is up to the shipper and will provide a safeguard in case of the package being lost. 

PayPal will have the final decision when it comes to lost packages, however if possible please add insurance, but it is not required. 

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Very easy! 

First log into your PayPal account, when viewing the account overview page, mouse over to the bottom left and click: 

"Resolve a problem in our resolution center", Click dispute a transaction. Select the transaction that you would like to dispute, then provide a full description of the issue. Date listing closed, item name, listing link, and full detail of the sale process between yourself and the buyer/seller for PayPal to review. If possible also provide screenshots of communication from Boomslang iT messaging system to help with documentation. 

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Easy! 

Log into your PayPal account, and towards the top click to view unresolved claim/dispute status. Once reviewing the dispute, please click:

"Escalate to PayPal" 

Once the case has been escalated, PayPal will update with a request for further information or provide what next steps must be taken. 

A _ We are working on expanding into more categories very soon! We will be expanding into all of the PC components available for PCs, entering the console and mobile space, and also including a few networking categories.